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Blantyre : 21-22 May 2015. Lilongwe : 29-30 April 2015. Mzuzu : 18-19 April 2015. ************************** Investment, per delegate, incl certificates of attendance & hand-outs : K79950 (BT), K88950(LL), K94900 ( MZ) All managers want their secretaries or personal assistants to be 'exceptional' because such support staff contribute significantly to their success. Today's secretary or personal assistant must therefore be extremely competent and totally reliable, capable of taking on wider tasks than those of a purely secretarial nature. Solving problems, making decisions, writing reports and making presentations are now amongst the skills needed by secretaries and PA's at work. During this training programme, participants will learn how to run an office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, manage proper use of time, communicate effectively and get along with others. ****************Who should attend? This programme is for secretaries, personal/executive assistants and office administrators who wish to move into more senior roles, as well as wishing to develop and refine their skills. ******************READY TO BOOK TODAY? THEN CONTACT ME: John Kawamba, Ph.D, Principal Consultant, Marketforce Limited, P O Box 30462, Chichiri, Blantyre3, Malawi, Tel: (265)1658321/111914321. Emails: mass.observation@yahoo.com/jkmarketing@webmail.mw. ******************************** MEETING CLIENT’S TRAINING, CONSULTANCY AND RESEARCH NEEDS SINCE 1990!. OUR PROMISE. We are committed to a policy of continuous quality improvement to ensure that our services are of the highest possible quality delivered to our internal and external clients on time!